Schedule Service at Genesis of Schaumburg

News to our service customers as of June 2021:

You may have heard about automakers cutting production as they deal with a global shortage of computer chips. The worldwide microchip shortage can be traced back to the onset of the COVID-19 pandemic. Stopping production of new cars has depleted the availability of service loaners as dealers inventory levels drop.

To alleviate this shortage, we can provide alternate transportation such as a rental cars, when available, for customers who services are expected to be 2.5 hours or longer. For customers who do need to drop a vehicle off while being serviced, we can provide shuttle service within 10 miles of the dealership. If you have any questions when scheduling service, please call 847-230-8231.

We hope to have increased inventory levels soon so we can replenish our service loaner fleet, but in the meantime, we thank you for your patience as we navigate through these pandemic struggles together.

 

We’re making it simple to service your new or used Genesis at Genesis of Schaumburg because we understand sometimes 24 hours isn’t enough in one day.

It’s so easy with Patrick Direct Service Scheduler. You can either use our dedicated service phone number 847-230- 8231 or schedule Genesis service anytime anywhere with our online scheduling tool.

Need a loaner vehicle during your scheduled service? Please call 847-230- 8231 and a Patrick Direct Genesis Service Representative will confirm the date/time of your scheduled service, check service loaner availability and collect pertinent information.  (Note: All drivers are required to provide a current driver license and proof of insurance with a scheduled loaner.)

When servicing your Genesis is that easy, it’s a Patrick Thing.
Taking care of you every day, that’s the Patrick Promise!

Dealer Information

Phone Numbers:Sales Hours:
  • Mon - Fri9:00 AM - 9:00 PM
  • Sat9:00 AM - 6:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat8:00 AM - 4:00 PM
  • SunClosed
Parts Hours:
  • Mon - Fri7:30 AM - 5:30 PM
  • Sat8:00 AM - 4:00 PM
  • SunClosed