Customer Testimonials

My car has been in service since October 26 , 2026 I cannot get a completion date from the service dept. I have made several attempts calling and no one has been helpful.

I've visited Genesis of Schaumburg several times, and my experience has been consistently excellent. Starting with the facility, which opened in summer 2024, everything feels modern, fresh, and well-maintained. The customer waiting area feels more like a five-star hotel lobby than a car dealership, with a great coffee machine and plenty of amenities. It's so comfortable that I actually chose to stay and work there while my car was being serviced, even though a loaner was available! The staff have always been professional, polite, and welcoming. I especially want to recognize **Nadia Y.**, who has been fantastic to work ... Read More

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Google - Nov 11, 2026

I've visited Genesis of Schaumburg several times, and my experience has been consistently excellent. Starting with the facility, which opened in summer 2024, everything feels modern, fresh, and well-maintained. The customer waiting area feels more like a five-star hotel lobby than a car dealership, with a great coffee machine and plenty of amenities. It's so comfortable that I actually chose to stay and work there while my car was being serviced, even though a loaner was available! The staff have always been professional, polite, and welcoming. I especially want to recognize **Nadia Y.**, who has been fantastic to work with. She listens carefully, patiently explains the recommended repairs, and makes sure everything is clear. I had sent her some vehicle coverage documents before my appointment, and she had everything ready when I arrived. She also took the time to review my previous service records with me to ensure I wasn't paying for services that had already been completed. I really appreciated her attention to detail, honesty, and thoughtfulness. Overall, a great experience every time. **Highly recommend Genesis of Schaumburg!**

Been a GV80 owner since March 2025 and couldn’t be happier with this vehicle . Patrick Genesis in Schaumburg is top notch in customer service Julian is the best and who I purchased my car with and the service team with Fabian, the tech Chris have been wonderful. Such great customer service anytime I am here and they are very timely and cordial. Keep up the good work as you have made me a Genesis fan for life !!

Do not recommend going to them for trade in. They will state “matching marker value from competitors” but will pull a bait and switch. They will do this by inflating the trade in value by adding in the “estimated tax savings from trade in purchase” into the trade details. For example they will say “yes we can match your 10k trade in value from carvana” but the actual trade market value of your trade on their detail sheet is only 8k and your tax savings are 2k. You are not actually getting a 10k trade market value on your trade. ... Read More

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Google - Oct 30, 2026

Do not recommend going to them for trade in. They will state “matching marker value from competitors” but will pull a bait and switch. They will do this by inflating the trade in value by adding in the “estimated tax savings from trade in purchase” into the trade details. For example they will say “yes we can match your 10k trade in value from carvana” but the actual trade market value of your trade on their detail sheet is only 8k and your tax savings are 2k. You are not actually getting a 10k trade market value on your trade. This is misleading and IS NOT NORMAL. I went to multiple different dealers and asked if they operated the same and they stated they did not and don’t include the estimated tax savings into the trade in value. Very poor practices by genesis schamburg by misleading people on trade in value. DO NOT GO TO THEM FOR TRADE IN’S AND DO NOT TRUST THEM WHEN THEY SAY THEY CAN “Match” COMPETITORS OFFERS.

I had a great experience at this dealership, and Julian was a big part of that. He was very helpful, professional, and made the entire process stress-free.

They had the vehicle I was looking for, made the purchasing process super easy, and Julian was great to work with! Would recommend.

Exceptionally pleased with the car buying process at this dealer- Sofia was great and we’re so happy with our purchase due to how seamless it was. Thank you!

They need better Jon at returning calls after customers buy car . I had no luck getting in touch with product specialist its been 2 weeks still waiting for a call for a feature that I need help with.

Sofia and Brian were very helpful and professional from start to finish. Happy with the GV70 I choose

Service dept is the worst to deal with. For every appointment they told me the appointments they have are 1 month out. Be it for a simple oil change or a safety hazard issue. Whereas with other locations they assist you right there. Its like they dont want to assist you after selling you a car.

Worked with Sofia Bruno at Genesis of Schaumburg on a GV70 lease and she was excellent. I came in with a lot of detailed questions — money factors, residuals, how Chicago's lease tax works — and she answered all of them in writing, sent revised worksheets every time I asked, and never got impatient with the back-and-forth. When a car I was interested in sold, she found a better one and had it ready when I arrived. She had multiple vehicles lined up for me to drive back to back so I could actually compare them, which made the decision much ... Read More

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Google - Sep 25, 2026

Worked with Sofia Bruno at Genesis of Schaumburg on a GV70 lease and she was excellent. I came in with a lot of detailed questions — money factors, residuals, how Chicago's lease tax works — and she answered all of them in writing, sent revised worksheets every time I asked, and never got impatient with the back-and-forth. When a car I was interested in sold, she found a better one and had it ready when I arrived. She had multiple vehicles lined up for me to drive back to back so I could actually compare them, which made the decision much easier. No pressure, no games, just straight answers and fast follow-up. If you're shopping a Genesis and you want someone who'll do the homework with you, this is the place!

I purchased a pre owned Genesis G90 on line. The sales representative I had the pleasure of working with was Julian and to say he was exceptional is an understatement. We spoke, emailed, and texted many times regarding various questions I had about the car. With his help and guidance I was able to make this purchase from out of town. I flew to Chicago to pick up the car and had the additional pleasure of meeting Brian and Josh. Everyone there was very friendly and helpful making the purchasing process easy. The facility is beautiful and anyone in the ... Read More

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Google - Sep 23, 2026

I purchased a pre owned Genesis G90 on line. The sales representative I had the pleasure of working with was Julian and to say he was exceptional is an understatement. We spoke, emailed, and texted many times regarding various questions I had about the car. With his help and guidance I was able to make this purchase from out of town. I flew to Chicago to pick up the car and had the additional pleasure of meeting Brian and Josh. Everyone there was very friendly and helpful making the purchasing process easy. The facility is beautiful and anyone in the market for a Genesis should certainly consider this dealership.

Great employees and great service.

Purchased a GV70 through Sofia and Brian A. It was an excellent and extremely smooth experience. Josh was our business manager and we were in and out of his office in no time. Great service.

Worked with Julian. He was incredibly professional and respectful of my time. I was upfront and told him at the beginning that I wouldn’t be making a purchase today but I still wanted to see the vehicle in person and test drive it. He gave me a great price on my trade in and never once tried to push me into making a decision same day. I met with his manager Brian as well who was also very professional and not pushy at all. I ultimately decided to not purchase the car as it was not the exact spec ... Read More

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Google - Sep 15, 2026

Worked with Julian. He was incredibly professional and respectful of my time. I was upfront and told him at the beginning that I wouldn’t be making a purchase today but I still wanted to see the vehicle in person and test drive it. He gave me a great price on my trade in and never once tried to push me into making a decision same day. I met with his manager Brian as well who was also very professional and not pushy at all. I ultimately decided to not purchase the car as it was not the exact spec I wanted. I’m hoping they get the spec I was looking for so I have the opportunity to work with Julian and Brian again I’ve worked with other sales reps who constantly bugged me to the point that I actually spent more money to purchase the same car from another dealership. So if you don’t like pushy sales reps then I would absolutely recommend working with Julian and his team

Couldn’t have a better car buying experience than the one we had with Eddie at Genesis. Easy to to work with, wasn’t pushy, and listened to exactly what we wanted. I’ve never owned a Genesis before today and can’t see myself going anywhere else. A++ all around!

Had an amazing experience buying my new car with Elbron at Genesis. His customer service during the process was top-notch, and he truly went above and beyond to work with me. Even after driving off the lot, his follow-up and post-sale support have been fantastic. Highly recommend asking for Elbron if you’re in the market for a Genesis!

Good honest folks here and car came back running better than ever.

Great buying experience … nice people, fair negotiation, beautiful facility, great cars. So different from my experience at other dealers.

I wanted to take a moment to share what a pleasant experience I had working with Larry at Genesis. From the very beginning, Larry was professional, knowledgeable, patient, and genuinely pleasant to work with. He never made me feel pressured or rushed, and he took the time to answer all of my questions and make sure I understood everything throughout the process. His approach made what can sometimes be a stressful car-buying experience feel easy and enjoyable. I also want to compliment the entire staff. Everyone I interacted with was friendly, courteous, and welcoming. It was clear that providing a ... Read More

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Google - Aug 27, 2026

I wanted to take a moment to share what a pleasant experience I had working with Larry at Genesis. From the very beginning, Larry was professional, knowledgeable, patient, and genuinely pleasant to work with. He never made me feel pressured or rushed, and he took the time to answer all of my questions and make sure I understood everything throughout the process. His approach made what can sometimes be a stressful car-buying experience feel easy and enjoyable. I also want to compliment the entire staff. Everyone I interacted with was friendly, courteous, and welcoming. It was clear that providing a positive customer experience was important to the team. Larry is a wonderful representative of Genesis, and I truly appreciated the time and effort he put into helping me. I would absolutely recommend him to anyone looking for a vehicle and would be happy to work with him again in the future. Thank you to Larry and the entire Genesis team for making my experience such a positive one. Sincerely, Andrea

Genesis of Schaumburg made my recent purchase of the GV70 easy! I worked with Kyle who was able to get me the exact car I was looking for. The process from start to finish was low stress and everyone that assisted me and I interacted with at the dealership was a pleasure to work with. I would absolutely recommend them for your next car purchase!

Truly a first class experience, from start to finish

The Colorado dealerships I went to when I showed them the quote from Genesis of Schaumberg, told me; "We can't match that, these cars sell themselves. Be prepared for a lot of unexpected and untold fees!" they even called me after I flew to Chicago to pick up my new GV70 Sport Prestige to see if they were right. No unexpected charges! I saved thousands, and Larry and all I dealt with, were wonderful and very professional. I would highly recommend them.

I usually dont complain but if somebody cut corners especially from the brand's dealer is absolutely unacceptable. Purchased a CPO which I was happy about until multiple issues came after the purchase...1st. No records of the most recent maintenance, which I finally got on my next visit only to end up knowing they overfilled the engine with almost a quart of engine oil, again this is coming from a dealer with supposed to be certified staff. 2nd. an aftermarket electrical wire which they didnt fully removed until I had to file a case to the genesis corporate, 3rd. ... Read More

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Google - Aug 24, 2026

I usually dont complain but if somebody cut corners especially from the brand's dealer is absolutely unacceptable. Purchased a CPO which I was happy about until multiple issues came after the purchase...1st. No records of the most recent maintenance, which I finally got on my next visit only to end up knowing they overfilled the engine with almost a quart of engine oil, again this is coming from a dealer with supposed to be certified staff. 2nd. an aftermarket electrical wire which they didnt fully removed until I had to file a case to the genesis corporate, 3rd. a carfax record about a whining noise which they didnt fix prior to selling it as such I had it fix from another dealer.. 4th under the hood fluids which werent fully filled which I had to do since I at least do know how to do such stuff. This is just crazy. I felt like I was taken advantage but never again.

We were very impressed and had an incredible experience as compared to other dealerships. Highly recommend working with Brent and Brandon.

Julian was awesome and super helpful. Made buying a car much easier. Loving my GV80 Coupe Prestige Black!!!

Great experience with Sofia at Genisis. She was very helpful and quick to answer all our questions and concerns. She ended up selling us a GV70 and we couldn't be happier. All around, great service and experience throughout the process!

Danny and Jim were great , even tho it was busy they made sure to greet us and help us out as soon as they were done helping other people . Definitely coming back .

Julian is an excellent salesman. I was very pleased with my experience. Thank you to him and his colleagues.

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Bought a GV70 a few months back. Customer service was excellent and seamless. Absolutely love this vehicle and will be recommending to friends and family!

Not your typical shady dealership. After shopping around dealerships for a lease, this place had better deals than even lower tier brand names. Walked in to inquire about a special and Sofia and Kaezarr were able to help me out and sweeten the deal. Was able to lock in a really good 2 year deal. And throughout the process, they couldn't have been more transparent

I bought a new Genesis from them a year ago and I have nothing but the best to say about this dealership how professional how good they are how great they make you feel how they pay attention to small little details, especially one of the service writers that I deal with by the name of Nadia I recommend this dealership highly

Amazing place to get your car. I was helped by the wonderful Sofia and she made the process very simple and convenient for me. She has got my business for life!

Lovely and well handled the customers they always prioritize your request and deliver on time incase of difficulties they still provide a loaner to keep you moving or a shuttle so I’m loving the Genesis and Nadya always awesome keep it up Gal.. five star baby let’s Go!….

Had the pleasure of looking for a vehicle for my family and had a very pleasant and extremely enjoyable time working with a gentleman named Eddie Gomez who was fantastic and very friendly and who made the experience a 10 out of 10. Highly recommend this location as well as working with Eddie Gomez

Went to l9ok at the cars,and 1 guy told us someone will b right with you. That was like 10 to 15 minutes no one helped us. We walked out. We did our own information look up for car....not good customer service at all. We did see a few men walking around but no one ask if we could be assisted. Too bad we will go to another dealer.

The best experience in a dealership with Eddie and his crew. He was professional, fast, and had amazing service in Genesis Schaumburg. Thank you so much Eddie.

Great experience and very helpful staff. Our sales person Eddie Gomez was very helpful and told him what I wanted and he got it. Couldn’t be happier and I highly recommend this dealership.

Eddie was great from the moment I came in. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. I really appreciated the help from the team in making sure I made the right decision. Brilliant service throughout – a very happy customer and I’d definitely recommend them.

I had a great experience at Genesis of Schaumburg, and I highly recommend asking for Eddie! His professionalism, honesty, and excellent customer service truly stood out. If you’re looking for someone who will go above and beyond to help you, Eddie is the person to see. Thank you for such a great experience!

I don’t usually leave reviews, but Eddie absolutely deserves one. He is genuinely one of the nicest people I’ve ever dealt with at any dealership. From the moment I walked in, his customer service was outstanding, and he made the entire process smooth and stress-free. He helped me find the perfect car for me. I actually almost changed my mind and walked out after sitting in one of the showroom vehicles because I just wasn’t feeling it. Instead of pressuring me, Eddie suggested I test drive another one with a different interior. The second I got in, ... Read More

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Google - Jul 28, 2026

I don’t usually leave reviews, but Eddie absolutely deserves one. He is genuinely one of the nicest people I’ve ever dealt with at any dealership. From the moment I walked in, his customer service was outstanding, and he made the entire process smooth and stress-free. He helped me find the perfect car for me. I actually almost changed my mind and walked out after sitting in one of the showroom vehicles because I just wasn’t feeling it. Instead of pressuring me, Eddie suggested I test drive another one with a different interior. The second I got in, I completely fell in love with it. I’m so glad he encouraged me to give it one more chance because it ended up being the perfect car. Eddie worked with me on the price, made sure I was happy with everything, and I was in and out of the dealership in just a couple of hours. I left feeling completely satisfied. I’m honestly obsessed with my car. Every single time I get in to drive it, I smile. It’s the most beautiful car I’ve ever owned, and I couldn’t be happier with my purchase. Even after the sale, Eddie has continued to be incredibly accommodating and available whenever I’ve had questions. He responds quickly, is always willing to help, and genuinely cares about his customers. The entire team at Genesis of Schaumburg was fantastic, and the dealership itself was a great experience. If you’re looking for a new car, ask for Eddie—you’ll be in excellent hands. Thank you again for making what can be a stressful process such an enjoyable one! ⭐⭐⭐⭐⭐

Had a very nice test drive at this place! Eddie G made it super easy for me and made the experience very welcoming. 10/10

Great experience with service here . Nadia was the best and kept us informed throughout the entire service process.

Searching for a used Genesis was never easy until I met Sofia. Wonderful, intelligent and down to earth. No pressure sales tactics used, just straight honesty and beauty (about the car). If you need a new or used Genesis please see Sofia she will lead you in all the right directions!!! She deserves 10 stars.

I normally don’t write reviews, but I couldn’t help myself after having such an amazing experience with Sofia Bruno at Genesis of Schaumburg. From the moment I walked in until I drove away in my new car, Sofia was incredibly knowledgeable, patient, and genuinely cared about making sure I felt confident every step of the way. Buying a car has always been something that intimidated me, but she made the entire process feel seamless, stress-free, and even exciting. If you’re looking to buy a car, I can’t recommend Sofia enough. She goes above and beyond, and ... Read More

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Google - Jul 28, 2026

I normally don’t write reviews, but I couldn’t help myself after having such an amazing experience with Sofia Bruno at Genesis of Schaumburg. From the moment I walked in until I drove away in my new car, Sofia was incredibly knowledgeable, patient, and genuinely cared about making sure I felt confident every step of the way. Buying a car has always been something that intimidated me, but she made the entire process feel seamless, stress-free, and even exciting. If you’re looking to buy a car, I can’t recommend Sofia enough. She goes above and beyond, and I’m so grateful for such a positive experience. Thank you, Sofia!

Sofia & Kaezarr were incredible! Made the experience so easy and seamless! I was in and out in an hour with the car of my dreams!!!

I had a great experience shopping for a car at Genesis of Schaumburg. The staff was friendly, professional, and never made me feel pressured. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. Their customer service was excellent from start to finish, and I really appreciated how transparent and helpful everyone was. I would definitely recommend Genesis of Schaumburg to anyone looking for a new vehicle!

Great experience overall with Eddie! Dedicated, professional, and kind. Answered all the questions I had as well, would recommend coming here

Had a wonderful experience with Eddie, helped me out with all my questions

Great dealership! My salesman Eddie was very knowledgeable and knew all the right things to say to close the deal! Will definitely recommend.

I bought a car for my mother in law from Sofia! She was so kind, and knowledgeable about the vehicle and its warranties and always responded to my messages quickly and efficiently. I would highly recommend working with Sofia for your next car purchase from Genesis of Schaumburg!

Go see Sophia! She is awesome and knowledgeable!!!

Larry, Eddie and the team made this one of the best dealership experiences ever. Super nice and patient people. Dealership itself has great vibes.

During a routine service appointment, Genesis wiped out our profiles, fingerprints, seat positions, and all digital media no longer works. Apple CarPlay drops every two minutes. Stuff happens, but it's been five days and the response from Genesis is to bring the car back for service in two weeks. This is not a customer focused business unfortunately. Please surprise me.

Used car buyer beware! We purchased a 2022 used Ford Bronco Sport from them at the end of April. The purchase was out of necessity after one of our cars was hit and totaled while parked on our street. We did not want to spend a ton of money as we were not planning to buy a car at all. When we were offered the extended warranty, we declined because we assumed that the vehicle was in good condition and we were not interested in spending more money when we had not intended to buy a car in the first place. ... Read More

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Google - Jul 10, 2026

Used car buyer beware! We purchased a 2022 used Ford Bronco Sport from them at the end of April. The purchase was out of necessity after one of our cars was hit and totaled while parked on our street. We did not want to spend a ton of money as we were not planning to buy a car at all. When we were offered the extended warranty, we declined because we assumed that the vehicle was in good condition and we were not interested in spending more money when we had not intended to buy a car in the first place. The Bronco had high miles but a very clean CarFax. Fifty one days after we purchased - it broke down. We had it towed and evaluated. The transmission was gone. We were quoted $7-$10K for a new one. We called the sales manager just to see if he would help us at all. He immediately threw the extended warranty in our face. When we explained our situation he said he would do some work and call us back the next day - that was three weeks ago and we have heard nothing. We did not expect free work or to return the car but an offer to assist in the fix or possibly employee pricing - something to show that this dealership cares at all about their customers and stands behind their products. We received nothing. The Sales Manager is rude and condescending and more over - does not stand behind the used cars they sell or support their customers. I would absolutely NEVER do business with this dealership again.

I had an outstanding experience leasing my new Genesis GV70, and a huge part of that was thanks to Julian at Genesis of Schaumburg. From the moment I walked in, Julian was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. He made the entire leasing process smooth, stress-free, and actually enjoyable. Excellent customer service is hard to find these days, and Julian truly went above and beyond. If you’re looking for someone who is honest, ... Read More

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Google - Jun 27, 2026

I had an outstanding experience leasing my new Genesis GV70, and a huge part of that was thanks to Julian at Genesis of Schaumburg. From the moment I walked in, Julian was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. He made the entire leasing process smooth, stress-free, and actually enjoyable. Excellent customer service is hard to find these days, and Julian truly went above and beyond. If you’re looking for someone who is honest, attentive, and committed to making sure you have a great experience, I highly recommend asking for Julian. I absolutely love my new Genesis and couldn’t be happier with my experience!

ALL I WILL SAY IS , ALTHOUGH THE REVIEWS ARE GIVING PRAISE TO THIS DEALERSHIP. MY SON HAD A UNPROFESSIONAL EXPERIENCE WITH THIS DEALERSHIP. I WILL NOT SAY ON HERE WHY THEY DID NOT WORK WITH MY SON , I HAVE PASSED THAT ON TO THE BETTER BUSINESS BUREAU. WOULD NEVER RECOMMEND AND HAVE INFORMED ALL OF MY FAMILY AND FRIENDS TO PASS BY .

I brought my brand‑new $105,000 Genesis in for its very first oil change, and what happened was completely unacceptable for any dealership — let alone a flagship Genesis location.The technician overfilled the engine oil so badly that over a quart of oil poured down the engine and past the engine compartment. I witnessed this myself. When I asked to speak with the service manager, the situation somehow got worse.His tone was condescending from the start. After I explained what happened, his response was simply “accidents happen” before walking away from me. Only after I contacted Genesis directly did he ... Read More

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Google - Jun 16, 2026

I brought my brand‑new $105,000 Genesis in for its very first oil change, and what happened was completely unacceptable for any dealership — let alone a flagship Genesis location.The technician overfilled the engine oil so badly that over a quart of oil poured down the engine and past the engine compartment. I witnessed this myself. When I asked to speak with the service manager, the situation somehow got worse.His tone was condescending from the start. After I explained what happened, his response was simply “accidents happen” before walking away from me. Only after I contacted Genesis directly did he return, and even then, his attitude didn’t change. He asked me, in the same dismissive tone, “What do you expect me to do?” — not as a genuine question, but as a rhetorical one meant to shut down the conversation.When I told him I wouldn’t expect a certified mechanic at a Genesis dealership to make such a basic mistake, he responded by asking whether I make mistakes like this at my job and what my boss would do about it. That is the level of professionalism I received while trying to address a legitimate safety concern.I explained exactly what would happen once the engine warmed up and the oil that had spilled onto the block began to burn off. And sure enough, it happened — white smoke pouring across the highway from under the hood.This is how Genesis of Schaumburg handles a customer complaint: a serious service error, followed by condescension, deflection, and zero accountability. For a luxury brand, this experience was anything but.

Worst customer service ever, they take weeks to respond back and it has happened multiple times where I have asked for a manager and then they give me this service advisor named Mike who is a liar. He says Everytime that ivan the manager is on vacation. It's convenient that he's on vacation Everytime there is a problem. Supposed to be getting a scratch fixed that I'm pretty sure they caused and it is scheduled for the 20th but now I don't know because of course Mike told.me I am was.on vacation again. What ... Read More

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Google - Jun 16, 2026

Worst customer service ever, they take weeks to respond back and it has happened multiple times where I have asked for a manager and then they give me this service advisor named Mike who is a liar. He says Everytime that ivan the manager is on vacation. It's convenient that he's on vacation Everytime there is a problem. Supposed to be getting a scratch fixed that I'm pretty sure they caused and it is scheduled for the 20th but now I don't know because of course Mike told.me I am was.on vacation again. What a joke that a higher end car dealership has trash service

I brought my brand‑new $105,000 Genesis in for its very first oil change, and what happened was completely unacceptable for any dealership — let alone a flagship Genesis location.The technician overfilled the engine oil so badly that over a quart of oil poured down the engine and past the engine compartment. I witnessed this myself. When I asked to speak with the service manager, the situation somehow got worse.His tone was condescending from the start. After I explained what happened, his response was simply “accidents happen” before walking away from me. Only after I contacted Genesis directly did he ... Read More

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DealerRater - Jun 16, 2026

I brought my brand‑new $105,000 Genesis in for its very first oil change, and what happened was completely unacceptable for any dealership — let alone a flagship Genesis location.The technician overfilled the engine oil so badly that over a quart of oil poured down the engine and past the engine compartment. I witnessed this myself. When I asked to speak with the service manager, the situation somehow got worse.His tone was condescending from the start. After I explained what happened, his response was simply “accidents happen” before walking away from me. Only after I contacted Genesis directly did he return, and even then, his attitude didn’t change. He asked me, in the same dismissive tone, “What do you expect me to do?” — not as a genuine question, but as a rhetorical one meant to shut down the conversation.When I told him I wouldn’t expect a certified mechanic at a Genesis dealership to make such a basic mistake, he responded by asking whether I make mistakes like this at my job and what my boss would do about it. That is the level of professionalism I received while trying to address a legitimate safety concern.I explained exactly what would happen once the engine warmed up and the oil that had spilled onto the block began to burn off. And sure enough, it happened — white smoke pouring across the highway from under the hood.This is how Genesis of Schaumburg handles a customer complaint: a serious service error, followed by condescension, deflection, and zero accountability. For a luxury brand, this experience was anything but.

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BEWARE if purchasing a Genesis and do your research waited 73 days for maintenance to be completed while my car sat at the dealership depreciating in value finally got it back. None of the accessories promised for my inconvenience were provided when I picked up my vehicle and I was missing stuff out of my trunk. I purchased a new GV80 and have had nothing but issues since purchasing 18 months ago. Within 6 months a dead battery twice that needed replacement. Most recently sun roof leaking, electrical issues and had been without a car for over TWO MONTHS as Genesis of Schaumburg ... Read More

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Google - May 1, 2026

BEWARE if purchasing a Genesis and do your research waited 73 days for maintenance to be completed while my car sat at the dealership depreciating in value finally got it back. None of the accessories promised for my inconvenience were provided when I picked up my vehicle and I was missing stuff out of my trunk. I purchased a new GV80 and have had nothing but issues since purchasing 18 months ago. Within 6 months a dead battery twice that needed replacement. Most recently sun roof leaking, electrical issues and had been without a car for over TWO MONTHS as Genesis of Schaumburg was unable to fix the vehicle in timely manner corporate had to get involved (As we discussed, I will be conducting a review to determine whether your vehicle qualifies for a repurchase based on the repair history and time down.) Customer service is non existent here they will take your cash and don't tell you it can take MONTHS to get parts to service your vehicle. Mike has said they can't give me an ETA on when my car would be ready and can't do anything to help speed up the process or provide compensation. Service said they have had customers wait 3 months for parts. Sales rep Danny sold me on an unreliable vehicle and said contact corporate theres nothing we can do at Genesis Schaumburg they said Genesis is a new brand and parts are hard to come by. Take your business to other RELIABLE car brands or regret your purchase!

Larry Calayag made buying a new car not only easy but fun! Super relaxed and stress-free process. Would highly recommend!

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Tried to obtain the out the door price from them on a vehicle I was going to buy. They told me they could not provide this using the internet. They suggested I come in. I did not want to waste my time coming in if they where going to tack on all sorts of dealer fees and add ons.

I don't recommend it. I bought a Genesis 80 coupe 2026. 1. The start-stop function of the car is not working. The car has driven many miles and never turned on. The dealer says it's normal for this machine, saying it's only supposed to work if there are a million circumstances it'll work. I've never seen it work. The dealer refused to repair further. 2. At the conda machine, you stop there's a vibration that you feel inside. To this, the dealer said that's also normal. They're all like that. A car like this cost $84,000, it'... Read More

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Google - Jan 26, 2026

I don't recommend it. I bought a Genesis 80 coupe 2026. 1. The start-stop function of the car is not working. The car has driven many miles and never turned on. The dealer says it's normal for this machine, saying it's only supposed to work if there are a million circumstances it'll work. I've never seen it work. The dealer refused to repair further. 2. At the conda machine, you stop there's a vibration that you feel inside. To this, the dealer said that's also normal. They're all like that. A car like this cost $84,000, it's strange to hear that from a dealer. At the same time, there is no vibration on the other same car. The dealer says there is no chek light, we will not do anything. The car looks very pretty, but the quality does not match the price. If you do not want to be disappointed in the purchase, choose trusted brands and dealers.

I would NEVER do business with this dealership ever again. I regret actually purchasing the vehicle from them. I wish I would have given my money to someone else. From the very beginning I was treated like I was invaluable to them. I had been searching for the particular vehicle that I wanted for a while and had finally found it at the Genesis of Schaumburg. I requested some information and when sent texts from a lady named Laura. When I responded to the text with real questions I would not get an answer to the question but yet another ... Read More

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Google - Nov 23, 2025

I would NEVER do business with this dealership ever again. I regret actually purchasing the vehicle from them. I wish I would have given my money to someone else. From the very beginning I was treated like I was invaluable to them. I had been searching for the particular vehicle that I wanted for a while and had finally found it at the Genesis of Schaumburg. I requested some information and when sent texts from a lady named Laura. When I responded to the text with real questions I would not get an answer to the question but yet another automated message. When I finally asked to speak to a sales person, I met Eddie. Communication was very difficult with Eddie. He would takes days and some times weeks to respond to my simple questions. I lived in a different state so I could not just go to the dealership and have a conversation. Eddie did not make the process easy at all. I wanted to buy the car and I was treated like my business was insignificant. After a couple of weeks, I said forget it and Eddie apologized and offer a whooping $2k off the price… I went ahead with the purchase but the promise that communication would be better was not kept. It took over a month to actually finish the whole process of purchasing the vehicle. People buy cars in one day….. I also worked with Roy the finance manager and he was not much better than Eddie. They had made it known that I wasn't worth their time. Roy tried to sell me coverage plans that I refused but not once mentioned the “complimentary one-year Tire & Wheel, Dent & Ding, and Windshield coverage.” I had to keep checking in with them to make sure they were actually doing what need to be done so that I could get the car. It was only after I would call that the next step of the process would be completed. I finally received papers. I filled them out and sent the back and they lost the papers. They could not find them for days. It was yet another thing that I had to stay on them about doing. I also spoke to Tony, the manager, about my dissatisfaction with the service I have been receiving. He was apologetic one day then the next even he was unreachable. I had the vehicle shipped to me and it arrived with damage to the passenger side door which I was told was fixed. On top of that none of the window or lock buttons worked in the car. I was not told about any electrical issues the car had. The titling process was another issue I had to keep reminding them about. A year later I am still receiving emails from Eddie asking me to recommend them to friends and family. This is coming after I have told them numerous times that they gave me the worse customer service I have ever experienced. I am just finding out that they had complimentary services that expired after a year… which is today. TLDR It took a month to purchase the vehicle that I had been looking for for months due to the staffs lack of communication. I was told they handle out of state car sales all the time and they did not make the process easy. Many of my calls were ignored. I was a guaranteed sale on a car that had been on their lot for a while and they acted like I wasn’t worth their time. I worked with Laura, Eddie, Roy and Tony. I would never recommend this dealership to anyone.

My vehicle is still at Patrick Genesis — this is now the fourth time it has been in for service for the same rear differential issue, and this time it has been over 50 days (with more than 100 days total spent in service for this ongoing problem). The dealership has replaced the rear differential several times, yet the issue remains unresolved. Most recently, I was told that “the Field Service Engineer has instructed us to flush the new differential, refill it with specialized fluid, and test the vehicle before reporting back.” I don’t understand why this procedure wasn’t performed during ... Read More

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Google - Oct 8, 2025

My vehicle is still at Patrick Genesis — this is now the fourth time it has been in for service for the same rear differential issue, and this time it has been over 50 days (with more than 100 days total spent in service for this ongoing problem). The dealership has replaced the rear differential several times, yet the issue remains unresolved. Most recently, I was told that “the Field Service Engineer has instructed us to flush the new differential, refill it with specialized fluid, and test the vehicle before reporting back.” I don’t understand why this procedure wasn’t performed during the previous repairs, given the repeated replacements. Additionally, the dealership’s response to the BBB stated that a manager has been in contact with me, which is not accurate. The only communication I received was initiated by Genesis Corporate, who instructed the dealership to reach out. A service advisor called me only after that direction — not as part of any regular customer update. After multiple visits, long delays, and inconsistent communication, I do not feel that Patrick Genesis has done anything to make me feel like a valued customer.

Ongoing unresolved issues — car in the shop for over 100 days total! I bought a 2024 Genesis G70 Sport Prestige from Genesis of Schaumburg in July 2024, and it has been nothing but problems since day one. Before the current major issue, I already had to deal with multiple repairs, including: Replacing the motor for the front seat, because the seat would automatically move forward on its own. Replacing the front sensors. Replacing the rear seat sensor, which kept beeping to put on a seatbelt — even when no one was sitting in the back. To their credit, those issues were eventually resolved — but ... Read More

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Google - Sep 18, 2025

Ongoing unresolved issues — car in the shop for over 100 days total! I bought a 2024 Genesis G70 Sport Prestige from Genesis of Schaumburg in July 2024, and it has been nothing but problems since day one. Before the current major issue, I already had to deal with multiple repairs, including: Replacing the motor for the front seat, because the seat would automatically move forward on its own. Replacing the front sensors. Replacing the rear seat sensor, which kept beeping to put on a seatbelt — even when no one was sitting in the back. To their credit, those issues were eventually resolved — but they’re still part of the long list of repairs this car has needed in just a few months of ownership. Now, the bigger issue: a persistent noise from the rear of the car, which remains unresolved after four separate visits: 1st visit – They said they couldn’t hear anything. No work done. 2nd visit – Replaced a part. Kept my car for 3 weeks or so. 3rd visit – Replaced the rear differential. Kept it for 50 days. 4th visit – Replaced the rear differential again, and as of today, they’ve had my car for over 30 days — and counting. That’s over 100 days total in the shop for a brand-new luxury car. I even escalated the issue to Genesis Corporate, asking them to consider the Lemon Law, but they declined — despite the same recurring issue and extensive downtime. This has been one of the most frustrating experiences I’ve had with any vehicle. I expected much more from Genesis in terms of both quality and service. If anyone is considering buying from this dealer or dealing with a similar issue, I’m happy to share more details about the repair history and what I’ve been through.

sales rep not responsive; does not respond to calls, vm or emails; makes empty promises trade-in manager extremely arrogant, dismissive and abusive

Worst service I’ve had in the automotive industry. Brought my car years ago for mechanical issues. Service center told me it drives exactly how it suppose to. Fast forward a couple years. Bring car back a load of mechanical issues were found. They submitted to warranty company. Dealer stated warranty company could not duplicate issues. However when I spoke to warranty company they stated it’s on the technician at dealer to show them failure. Warranty company was able to cover one mechanical failure. However after repairs I hear nothing but rattling now. Zero confidence is the “Service” dept ... Read More

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Google - Jul 4, 2025

Worst service I’ve had in the automotive industry. Brought my car years ago for mechanical issues. Service center told me it drives exactly how it suppose to. Fast forward a couple years. Bring car back a load of mechanical issues were found. They submitted to warranty company. Dealer stated warranty company could not duplicate issues. However when I spoke to warranty company they stated it’s on the technician at dealer to show them failure. Warranty company was able to cover one mechanical failure. However after repairs I hear nothing but rattling now. Zero confidence is the “Service” dept at this dealer. Sales manager was awesome though!

Stay away from Patrick companies. They don't stick to their word. Get everything in writing if buying a car from here or getting any work done. What they say one day is not what they will say another. No integrity or honesty with these people.

Very disappointed to pull up and see that a salesman was using the handicap spot to sell a car. I have limited distance walking so a parking by the door is great! Even when he saw me struggling to walk to the front and he looked away and continue with his sale. Left the car and now another salesman with the same car in the same spot.

I am deeply hurt to write this revue, but enough is enough! That by far is the worst place to service or purchase your vehicle! I have bought from Patrick Hyundai a Genesis G70 back in 2022 that now is Genesis of Schaumburg. So far I have being charged for oil changes, that should be covered from "Genesis three years maintenance free coverage" I have being giving an outrages times for pick up/delivery for servicing my car trough out the valet service On top of that I got my rim damaged!

Northwest Chicagoland's bro-iest car dealership? Everything from the fist bumps between associates after a sale to the squeeze-you-for-every-dollar sales tactics (used car, new car extended warranties) made for a less than pleasant car buying experience. Try out any of the 10 other Genesis dealerships in the area, unless, of course, the fraternity vibe is your thing. The waiting area was nice though. Very clean, beautiful bathrooms. Two stars.

This place is a terrible place. If I could leave no star at all I would have. I don’t usually give reviews, but I want people to stay out of this place as much as possible. They give you deals and appointments they will never keep. Nobody In that place is professional enough to call you and notify you that the appointment you have set has been canceled Or a vehicle is no longer available. I had to call off work to be there for my appointment, but they casually told me that the car has sold and they ... Read More

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Google - Oct 8, 2024

This place is a terrible place. If I could leave no star at all I would have. I don’t usually give reviews, but I want people to stay out of this place as much as possible. They give you deals and appointments they will never keep. Nobody In that place is professional enough to call you and notify you that the appointment you have set has been canceled Or a vehicle is no longer available. I had to call off work to be there for my appointment, but they casually told me that the car has sold and they should’ve let me know but they forgot. With so many dealerships out there, it’s not even worth to do business with them . They have no respect for peoples time and money.

I purchased a GV80 2 years ago. Up until a "new owner" came in as of late, service would provide a loaner - sometimes actually drive that loaner to my residence for a swap. It was great - AND ALSO ONE REASON WHY I PURCHASED THE VEHICLE FROM THIS DEALERSHIP. This happened several times and that loaner swap service worked perfectly (I do not reside close to this dealership). Well all that has changed. This "new owner" - per employees at this dealership, changed requirements for loaners and therefore I have no other option but to drive ... Read More

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Google - Oct 3, 2024

I purchased a GV80 2 years ago. Up until a "new owner" came in as of late, service would provide a loaner - sometimes actually drive that loaner to my residence for a swap. It was great - AND ALSO ONE REASON WHY I PURCHASED THE VEHICLE FROM THIS DEALERSHIP. This happened several times and that loaner swap service worked perfectly (I do not reside close to this dealership). Well all that has changed. This "new owner" - per employees at this dealership, changed requirements for loaners and therefore I have no other option but to drive the GV80 to the dealer and wait for service to be completed. I would not be as frustrated if this loaner swap service was not sold to me when I bought the car. But it was. And I used it many times. And now it's taken away WITH NO OTHER OPTIONS PROVIDED TO THE CUSTER ASIDE FROM SITTING AND WAITING. There's plenty of other Genesis dealers out there with different "new owners" - and I suggest you check them out before coming here. Who knows what else will change with this "new owner" that was already agreed upon during vehicle purchase...

I truly regret buying a new car from the Patrick dealership organization. This is the most difficult, arduous new car buying transaction I have ever experienced, by far. It's been a full month since I've taken delivery, and the difficulty in attempting to obtain proper title paperwork from the Patrick organization continues. Their disorganization and delay continues unabated. I was hopeful of having a pleasant luxury car buying experience, but this unfortunately has not been my experience.

Don’t bother trying to charge your car here , they won’t let you ! Customer service is embarrassingly terrible!

Entire process from start to finish was seamless and professionally handled. Larry and Brandon were extremely informative and willing to work with me on the purchase of a new vehicle. Would highly recommend this dealership for all your genesis needs.

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Recently, I bought 2024 GV70 from Genesis of Schaumburg, IL! After driving the vehicle, I noticed that there are some issues. What surprised me the most that if a driver saw the issues, did the manufacturer and / or dealership actually did its job right (QC checks, final inspection...) before selling me the vehicle? Either ways, I called the dealership to let them know but I could not get hold of anyone authorized to help me. I therefore had to visit the dealership at least twice to let them of the issues the vehicle has. Now what shocked the most that Genesis ... Read More

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Google - Sep 23, 2023

Recently, I bought 2024 GV70 from Genesis of Schaumburg, IL! After driving the vehicle, I noticed that there are some issues. What surprised me the most that if a driver saw the issues, did the manufacturer and / or dealership actually did its job right (QC checks, final inspection...) before selling me the vehicle? Either ways, I called the dealership to let them know but I could not get hold of anyone authorized to help me. I therefore had to visit the dealership at least twice to let them of the issues the vehicle has. Now what shocked the most that Genesis of Schaumburg, IL had sold me the vehicle but neither has mine nor my wife (co-onwer)'s contact details in the customer database. Because of this each time I visited the dealership, I had to wait at least half an hour before anyone could address my concerns. Long story short; one of the senior persons agreed to get the needful things done and asked me to leave the car. I left it. Per policy they offered me a courtesy vehicle too, which I appreciated. Due to the inconvenience I faced, the gentleman promised to give me some car accessories. Following my visit, the dealership sent me a survey link where I can share my overall buying experience. I gave my honest review. On the day I went to collect the car I had to face the same challenge (no customer record etc.). Although all the issues were resolved, I observed that the Staff was not very helpful. Since no one else at the dealership was helping me out, I asked for the senior person who was not available. Upon insisting, I got hold of the senior gentleman over the phone. Instead of discussing with me the issues that were resolved, he was very impolite to me. He was furious because I had given my honest opinion on the customer service survey. After receiving this unprofessional customer service and inappropriate behavior from the senior staff, I ask myself if: - I made the right decision to buy my vehicle from this dealership? - the dealership does this to all its valued customers? - Genesis / Hyundai actually looks into the customer service surveys and uses the data to improve dealership after sales services in particular? The above ordeal has definitely forced me in the arms of others dealerships for all future car purchases, maintenances...

Purchasing a vehicle from Genesis of Schaumburg seems like a good idea, until the sale is complete and you need the paperwork to get plates, or follow up on outstanding items, then it will be the most inefficient process you experience. The service department for Genesis was sold as this top notch, accommodating service, but it is far from. At just 8000 miles, and two attempts at service appointments, which are included with the purchase of a Genesis, I would rather go to Jiffy Lube. Chris the supposed Genesis specialist, is careless, and puts forth no effort, yet is the only ... Read More

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Google - Jul 8, 2022

Purchasing a vehicle from Genesis of Schaumburg seems like a good idea, until the sale is complete and you need the paperwork to get plates, or follow up on outstanding items, then it will be the most inefficient process you experience. The service department for Genesis was sold as this top notch, accommodating service, but it is far from. At just 8000 miles, and two attempts at service appointments, which are included with the purchase of a Genesis, I would rather go to Jiffy Lube. Chris the supposed Genesis specialist, is careless, and puts forth no effort, yet is the only person you can deal with to schedule anything with for Genesis. I highly recommend using any Genesis dealer besides Patrick in Schaumburg for the aftercare experience that myself and so many others have experienced.

Customer service while I was purchasing the vehicle was great. The salesman was accommodating, communicative, all the things I wanted within that experience. My issues began once my purchase was complete. 2 months after buying the vehicle when I went to make my first payment I learned I didn’t have an approved contract and when I reached out for clarification, I didn’t get a call back. I called at least 3 times. It wasn’t until I showed up unexpectedly in the dealership that everyone had answers for me and wanted to help me. One part of the solution was ... Read More

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Google - May 3, 2022

Customer service while I was purchasing the vehicle was great. The salesman was accommodating, communicative, all the things I wanted within that experience. My issues began once my purchase was complete. 2 months after buying the vehicle when I went to make my first payment I learned I didn’t have an approved contract and when I reached out for clarification, I didn’t get a call back. I called at least 3 times. It wasn’t until I showed up unexpectedly in the dealership that everyone had answers for me and wanted to help me. One part of the solution was to pay my first car payment; cool! 1.5 months after that conversation I received a call saying I was in default of my first payment and when I reached out to the dealership asking why they hadn’t paid, I then learned I would be reimbursed for the payment, they didn’t actually make the payment. On top of all of that, my tags are just now being processed 3.5 months after the purchase of this vehicle and everything combined has completely ruined my experience. This dealership lacks followthrough and communication. If you don’t stay on top of them, things won’t get done and it will all end up falling back on you. Jorgina, who now works at BMW, was condescending when confronted and even within the “solution” she failed to effectively communicate. I urge anyone looking for a vehicle to find another place to purchase unless you’re okay with the stresses that come afterward. The initial impression was great, however, once the facade disappeared the true colors weren’t anything I wanted but it was too late to go back because I’d already signed a contract. TLDR; great initial impression that continues with a lack of followthrough, communication, and late processing of nearly all documents. Purchase elsewhere, please.

GENESIS of Schaumburg - extremely HORRIBLE SERVICE!!! I bought Brand New Car Genesis GV80, paid over 90k and received the worst service ever… I WOULD NOT RECOMMEND this location to anyone!!! If I knew I would never buy a car at GENESIS of Schaumburg. When I bought my brand new car, it had full tank of gas, the next day I got the check engine light. I immediately called the office and asked for assistance. I drove my car to them, they found the problem. One of their “professionals” FUELED UP THE CHEAPEST GAS instead of premium. They reset the ... Read More

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Google - Sep 21, 2021

GENESIS of Schaumburg - extremely HORRIBLE SERVICE!!! I bought Brand New Car Genesis GV80, paid over 90k and received the worst service ever… I WOULD NOT RECOMMEND this location to anyone!!! If I knew I would never buy a car at GENESIS of Schaumburg. When I bought my brand new car, it had full tank of gas, the next day I got the check engine light. I immediately called the office and asked for assistance. I drove my car to them, they found the problem. One of their “professionals” FUELED UP THE CHEAPEST GAS instead of premium. They reset the problem, and it took me almost a day of fighting to make them take my car and fix it. In 2 days, I got the check engine light again!! Now it has been over a month that I am trying to schedule appointment to fix the problem THEY DID at the first place. I have been calling numerous times, I was told that they are very busy, and the earliest time is 2-3 weeks from now. Even if I will drop off the car myself ( concierge car service is booked and not available for the whole next month) it can take a couple days for them to look at my car and fix the issue. This is insane, they did not even give an estimate time when the car will be ready – they said, “maybe 2 hours… maybe 2-3 days”. I am shocked!!! Do not recommend!!!

I gave the dealership 2 stars instead of the one they truly deserve because the new service manager seems nice and was apologetic. After genesis of Lake Bluff closed, my service dealer was changed to Schaumburg. Genesis is sold under the idea of better service. They consistently did not show up for valet appointments they made, did not complete promised services, and did not provide promised estimates. This happened on 3 occasions until I finally decided to just sell my genesis altogether. I have had a hyundai or genesis for 21 years. Due to the service and warranty issues I will no longer ... Read More

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Google - Jan 21, 2021

I gave the dealership 2 stars instead of the one they truly deserve because the new service manager seems nice and was apologetic. After genesis of Lake Bluff closed, my service dealer was changed to Schaumburg. Genesis is sold under the idea of better service. They consistently did not show up for valet appointments they made, did not complete promised services, and did not provide promised estimates. This happened on 3 occasions until I finally decided to just sell my genesis altogether. I have had a hyundai or genesis for 21 years. Due to the service and warranty issues I will no longer be their customer.

Customer service was lousy, nonexistent. They parked our car in their parking lot with a dead battery after they finished the service required. No apology for the dead battery. They gave it a minimum jump; enough to get home, but automatic locks wouldn't work. Will never go there again.

Very bad customer service. With inexperienced service dept employees for quality brand.